Water and Sewer Department

Starting New Service

Water service will be connected (if requested) on the same day of the application if all requirements are received by 3 PM. An establishment fee of $25.00 is due when applying for service. A deposit is required for all rental/tenant accounts before the service is connected. The required deposit is a $75.00 fee and is applied to your final bill.

The following information is necessary when applying for a new service:

• A copy of a valid photo ID
• Deed of property, signed closing documents, or signed settlement statement if ownership of property
• Signed lease agreement paperwork if a tenant
• Water User Application
• Water Service establishment fee & deposit (if required)

The City of Lavonia is required to collect any outstanding debt of the customer applying for service. Please be aware of this requirement and the possibility of the additional cost. Lease agreement papers are required when establishing a service.

We accept Cash, Money Order, Check, Visa, Discover or MasterCard. Please keep in mind we do not take Debit or Credit cards after 3:30 PM Monday through Friday in person.

Should you have any questions please contact us at 706-356-8781; Monday thru Friday 8:30 AM – 4:30 PM or email water@lavoniaga.gov

Once the new water service has been established, you will not receive a bill for the very next billing cycle. Your billing is always in arrears, i.e., the customer pays for the water used during the previous month. Example: If you open a water account in August, your first bill will be the October billing which will be the water used from the turn-on date through the meter read date in September.

Disconnecting Service

Only the person listed on the account may complete the form and return it to the City of Lavonia with a copy of a valid photo ID.

After-Hours Water Emergencies

Please call Franklin County non-emergency 911 line to report an emergency water situation. Franklin County non-emergency 911 staff will contact our on-call Water Department members.

Franklin County non-emergency 911 line is 706-384-7118. Please note that Water Department members will not restore water services disconnected for nonpayment after business hours.

Choose a method of payment that works best for you and your life.

Bank Draft (ACH)

Sign Up for Automatic Bank Draft. You may elect to have your monthly utility bill automatically drafted from your bank account by completing the Automatic Bank Draft form (PDF) and delivering it to City Hall along with a voided check.

To cancel an Automatic Bank Draft, please contact Customer Service with written notice.

Pay Online

Utility Account Payments may be made online using MasterCard, Discover, or Visa. Please allow 24 to 48 hours for transactions to be posted to your account. For questions or support in using the Customer Portal, please call Customer Service at Phone 706-356-8781 or Email Customer Service

Pay By Mail

Please mail payments to:

City of Lavonia
Utility Payments
P.O. Box 564
Lavonia, Georgia 30553

Please allow 7 to 10 business days for mailed payments to be received and posted to your account.

City Hall

• Payments may be made using cash, check, money order, Visa or MasterCard credit or debit cards, or in-person at City Hall during regular business hours. Please note we only take debit or credit cards until 3:30 PM during business days.
• After-hours payments may be made using the night drop box located on the front wall of City Hall. The City of Lavonia is not responsible for cash deposited in this manner.
• Payments received after 4:00 PM are posted to accounts on the next business day and may be subject to additional fees and penalties

Paperless Billing (e-Billing)

Signing up for Paperless Billing has never been easier. Just Register your online account here.

Fees

If your account has been disconnected or scheduled for disconnection for non-payment there is a $50 administrative fee that must be paid before the water is restored. If you would like your service to be restored the same day, an additional fee of $50 will be charged to your account. Same-day service is not guaranteed and is based on available resources.

Billing Dates

Utility bills are mailed out monthly on the same day. Bills are due 15 days after the billing date and are subject to disconnection for non-payment after 45 days. If for some reason you fail to receive your monthly bill that does not relieve your responsibility to pay the bill. Please contact the Water Department at City Hall to get a copy of your bill before the past due date.

Understanding Your Bill

You will be mailed a bill each month that includes charges for the utility services you consume. Payment is due 15 days from the date of the bill.

Acceptable forms of payment are:

• Cash
• Personal checks
• Money orders
• Debit/credit cards (Visa and MasterCard)

If you have questions or concerns about your utility bill you may:

Call Our Office at 706-356-8781

> Visit Our Offices At City Hall (View Map)

> Email Water Department Customer Service

Water Leak Protection Plan

The City of Lavonia has enacted a Water Leak Protection Program. A copy of that Water Leak Protection Program is available at the City Hall. The purpose of the Water Leak Protection Program is to minimize the extraordinary costs associated with a water leak from pipes located on a property belonging to the water customer. To opt-out of the WLPP please fill out and complete this form. You will also need to provide a copy of a valid photo ID. Water Leak Protection Program $1.49 billed monthly unless you have signed the agreement at City Hall to opt out of Program.